Privacy Policy

1. About This Policy

Arthritis Treatments Australia, operated by Stewarts Innovations Pty Ltd (ABN 44 129 922 308), is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at arthritistreatments.com.au or make a purchase from us.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and postal address when you place an order, submit a contact form, or request a veterinary consultation.
• Payment information: Payment card details are processed securely by our payment provider eWAY and are never stored on our servers.
• Order information: Products purchased, quantities, shipping details, and transaction IDs.
• Website usage data: Pages visited, time spent on site, referring URLs, and device information collected via Google Analytics (GA4).
• Animal information: Details about your animal's species, breed, weight, and condition that you provide during a veterinary consultation or via our contact form.

3. How We Use Your Information

• To process and fulfil your orders
• To provide veterinary consultation services with Dr John Stewart
• To respond to your enquiries and provide customer support
• To send order confirmations and shipping notifications
• To improve our website and products based on usage patterns
• To comply with legal obligations

We do not use your personal information for unsolicited marketing. We will not send you promotional emails unless you have explicitly opted in.

4. Payment Security

All payments are processed securely through eWAY, a PCI DSS Level 1 certified payment gateway. Your credit card details are transmitted directly to eWAY via their Responsive Shared Page and are never stored on, or transmitted through, our servers.

Our website uses SSL/TLS encryption (HTTPS) for all pages. We implement HSTS preloading, Content Security Policy headers, and other security measures to protect your data in transit.

5. Third-Party Services

We use the following third-party services:

• eWAY: Payment processing (PCI DSS Level 1)
• Google Analytics (GA4): Website analytics. Data is anonymised and used only to understand site usage patterns. You can opt out via Google's opt-out browser add-on.
• Netlify: Website hosting and form processing

We do not sell, rent, or trade your personal information to any third parties.

6. Cookies

Our website uses cookies for essential functionality (shopping cart) and analytics (Google Analytics). No advertising or tracking cookies from third parties are used.

You can disable cookies in your browser settings, though this may affect the functionality of the shopping cart.

7. Data Retention

Order records are retained for 7 years as required by Australian tax law. Contact form submissions are retained for 2 years. Analytics data is retained according to Google's standard retention policies.

You may request deletion of your personal information at any time by contacting us.

8. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

9. Contact Us

For any privacy-related enquiries or to exercise your rights, please contact us:

• Email: arthritistreatments1@gmail.com
• Phone: +61 425 310 625
• Address: 309 Army Road, Pakenham, Victoria 3810, Australia